Terms of Use

These Terms of Service (the "Terms") govern the use of "Home English Concierge" (the "Service") provided by Freed Corporation (the "Company"). Agreement to these Terms is required for use of the Service.

Article 1: Application

1. These Terms of Use establish the conditions for using the Service and shall govern all relationships between the User and the Company regarding the use of the Service.
2. The contract concerning the use of the Service shall be established between the parent/guardian (User) applying for the Service and the Company through the registration procedure specified in Article 4. This shall also apply to trial lessons prior to registration.
3. Users shall be deemed to have agreed to these Terms of Use by applying for registration to the Service following the procedures established by the Company.

Article 2: Definitions

In these Terms of Use, the following terms shall have the meanings set forth below:
"ID" refers to the identification code assigned by the Company to each registered User's child.
"Child" refers to the student receiving lessons who is under the guardianship of the User.
"User" refers to the parent/guardian who has applied for the Service and established a contract with the Company for use of the Service through the registration procedure specified in Article 4.
"Assigned Instructor" refers to the lesson provider specified by the User through procedures established by the Company.
"Makeup Lesson Period" refers to the period until the end of the third month, including the month in which the lesson was canceled (or in the case of makeup lessons under Article 8, Paragraph 1, the month in which there is a lesson shortage).
"Lesson" refers to the instruction provided to the Child by the Assigned Instructor at the User's home or at a location specified by the User.
"Scheduled Lesson Date (Time)" refers to the day (and time) specified between the User and the Company through established procedures as the time when the Assigned Instructor will provide lessons to the Child.

Article 3: Service Content

The Service consists of providing lessons to the User's Child or the Child's family members. Available lesson hours are as follows. The Company may, at its discretion, permit lessons outside these hours.
１. Home Plan" and "Online Plan":
Weekdays: 10:00 AM - 7:30 PM Saturdays: 10:00 AM - 6:00 PM
２.LINE Support:
Messages can be sent 24 hours a day
Responses will be provided upon staff review

Article 4: Registration

１. Those wishing to register for the Service may apply for registration by agreeing to these Terms of Use and providing information required by the Company in the manner specified by the Company. Registration procedures may only be conducted by the Child's parent/guardian; registration through representatives or by impersonation is not permitted.

２. The Company will review applications and, upon approval, will register the User after notification. Those eligible for registration as Users must meet all of the following requirements (1)-(3). However, the Company may, at its discretion, approve registration for those who do not meet all requirements if deemed appropriate:
１）Parent/guardian of a child aged 3 to 13 years
２）Parent/guardian aged 20 years or older
３）Resident of areas designated by the Company as eligible for Service provision

３. If the Company determines that an applicant falls under or may fall under any of the following circumstances, the Company may refuse registration or, even after registration, may cancel the registration without prior notice. The Company shall bear no responsibility for such actions.

１)Failure to meet or maintain the Company's registration requirements
２)Discovery of false information or omission of material facts in registration details or submitted documents
３)Association with anti-social forces (defined as organized crime groups, their members, quasi-members, affiliated companies, corporate racketeers, political racketeering organizations, specially intelligent violence groups, or other equivalent persons; hereinafter the same) or determined by the Company to be cooperating with or involved in maintaining or operating such forces through funding or other means
４)Previous criminal conviction (excluding minor traffic violations)
５)Previous violations of Company terms or contracts, or previous registration refusal or cancellation
６)Engagement in or likelihood of engaging in prohibited activities as determined by the Company
７)Failure to respond to inquiries through registered contact information (email, phone number, etc.) for more than two weeks
８)Ineligibility for Company insurance coverage
９)Potential risk of harm or danger to instructors
１０)Company inability to provide lessons due to circumstances such as reaching capacity limits
１１)Other circumstances deemed inappropriate for registration by the Company

４. The Company shall bear no responsibility for any damages incurred by Users or Children resulting from their inability to use any part of the Service due to measures taken by the Company under the preceding paragraph. Furthermore, if such actions cause damage to the Company or third parties, the User shall bear all legal responsibility and shall not cause any inconvenience or damage to the Company, even after registration cancellation.

５. The Company shall issue an ID to Users upon completion of registration. The Company shall consider any actions taken using a User's issued ID as actions of that User, and the User shall be responsible for such actions. If a User discovers that their ID is being used by a third party, they must immediately notify the Company and follow the Company's instructions.

６. Users must promptly update their registration information through methods specified by the Company when changes occur. Users shall be responsible for any damages incurred by the Company or third parties due to delays in such notifications.

Article 5: Document Submission

The Company may at any time request Users to submit copies of identification documents, information about their Child, and any other documents or electronic data deemed necessary by the Company, and Users shall comply with such requests. Please note that documents submitted to the Company will not be returned.

Article 6: User Responsibilities

１. Users agree to comply with these Terms of Use when using the Service.

２. Users shall not engage in, and shall supervise their Children to prevent engagement in, the following prohibited activities:

１）Allowing third parties to use their ID, or transferring, lending, or disclosing their ID
２）Maintaining multiple IDs for a single Child
３）Infringing upon the rights of the Company or third parties, including other Users (including but not limited to property rights, intellectual property rights, privacy rights, publicity rights, and reputation rights)
４）Actions that violate laws or public order and morals
５）Involvement with or providing benefits to anti-social forces
６）Entering into direct contracts with instructors met through the Service for similar or identical services without going through the Service (including after withdrawal)
７）Using information obtained through the Service (including system details, instructor information, other Users' or Children's information including photos and videos) for purposes outside the Service's scope, or disclosing such information to third parties in any form (verbal, written, electronic, internet posts, photo uploads, etc.)
８）Actions that damage or may damage the Company's reputation
９）Transmitting computer viruses or other harmful computer programs
１０）Seeking unfair benefits for oneself or third parties through Service use
１１）Actions that place excessive load on servers beyond normal usage, actions that encourage such behavior, or actions that interfere with Service operation or other Children's use of the Service
１２）Soliciting political, religious, multi-level marketing, or similar activities to instructors, other Users, or Children
１３）Being late for or absent from lessons, or disrupting instructor-led lessons
１４）Requesting services outside the Service scope from instructors (such as accepting deliveries)
１５）Other actions deemed inappropriate by the Company based on reasonable grounds

３. If Users or Children engage in prohibited activities causing damage to the Company or third parties, Users shall compensate for all damages (including attorney fees) incurred by the Company or third parties.

４. If Users violate prohibition 2(4) above (including after withdrawal), they shall pay the Company a penalty of 300,000 yen. This provision does not exclude the previous paragraph and shall apply cumulatively.

５. If the Company determines that prohibited activities have occurred or may occur, it may take appropriate measures within reasonable bounds (including termination without notice) to remove or prevent adverse effects of such activities.

Article 7: Instructors

Lessons shall be conducted by the Assigned Instructor. However, only in cases specified in Article 8, Paragraph 4(3), lessons may be conducted by a substitute instructor.

Article 8: Provision of Lessons

１Number of Lessons
１)The Company shall provide lessons on scheduled dates and times, typically four times per month. When scheduled lesson dates fall on public holidays or when monthly lessons fall below four due to schedule changes, up to two lessons may be carried over to the following month. Make-up lesson dates shall be determined through consultation between the User and the Company.
２)Users may increase the number of monthly lessons by applying through Company-specified methods and obtaining approval from the Company or Assigned Instructor. In such cases, Users shall pay additional lesson fees as specified separately by the Company in accordance with Article 11, Paragraph 1.

２Make-up Lessons
Make-up lessons must be taken within the Make-up Lesson Period. Users must apply for schedule changes or make-up lessons through Company-specified methods by 6:00 PM the day before the scheduled lesson. Unless otherwise specified, the Company shall not be responsible for any damages, including service fee refunds, resulting from inability to provide make-up lessons.

３User Cancellations
Users must apply for cancellations through Company-specified methods by 6:00 PM one day before the scheduled lesson date (hereinafter "Cancellation Deadline"). Make-up lessons are only available for cancellations completed by the Cancellation Deadline through procedures specified in the preceding paragraph.
If unavoidable circumstances prevent lesson attendance after the Cancellation Deadline, Users must immediately contact the Assigned Instructor or Company. If Users and Children cannot be reached or are absent 15 minutes after the scheduled lesson start time, the lesson shall be considered cancelled and ineligible for make-up.

４Instructor Cancellations
１)The Company may cancel lessons due to Instructor circumstances. In such cases, Users may take make-up lessons through procedures specified in Paragraph 2. If unavoidable circumstances prevent an instructor from providing a lesson immediately before the scheduled time, the Assigned Instructor or Company shall immediately contact the User and cancel the lesson as a Company cancellation. Such lessons may be made up within a maximum of two months. If an instructor is delayed due to unavoidable circumstances, the Assigned Instructor or Company shall immediately contact the User and extend the lesson time by the length of the delay.

２）If a User applies for a make-up lesson through Company-specified methods following the preceding paragraph, but the Company cannot provide the make-up lesson due to instructor scheduling or other Company circumstances, the make-up lesson may be scheduled up to two months from the cancelled lesson date.

Article 9: Lesson Location and Time

１Lessons shall be conducted at the User's home or at a location agreed upon between the User and the Company.
２Unless extended by methods specified in the following paragraph, lesson duration shall be as specified at the time of application (60 minutes). No fee adjustments shall be made if lessons are conducted for shorter periods due to User or Child circumstances.
３If lesson start is delayed due to User or Child circumstances, lesson time shall be measured from the originally scheduled start time.

Article 10: Free Trial

１Free trials shall be conducted online or at a location agreed upon between the User and the Company.
２Free trials must be attended with the Child present; trials may be cancelled without prior notice if the Child is not present.
３Free trials are limited to one per family; multiple trials are not permitted.
4 Free trial applications may be cancelled without prior notice if false information is provided or if the Company deems the application inappropriate.

Article 11: Service Fee Payment

１Service fees and trial lesson fees shall be as specified in the Company's separate fee schedule (hereinafter "Service Fees").

２Users shall pay Service Fees through the following methods:
１）Bank Account Transfer:
Users shall pay Service Fees through automatic bank transfer from their designated bank, Japan Post Bank, or credit union account on the 6th of each month (or the next business day if the 6th falls on a bank holiday). If the transfer cannot be completed on the specified date due to User error, Users shall transfer the Service Fees to the Company's designated bank account by the Company-specified deadline.
２）Bank Transfer:Users shall transfer Service Fees to the Company's designated bank account by the Company-specified deadline.
３）Credit Card Payment: The Company shall charge Service Fees to the pre-registered credit card by the Company-specified deadline (for lesson fees, the 5th business day of the lesson month).

３Users shall promptly notify the Company of any changes to registered credit cards or bank accounts for automatic transfers, or if any registration information is found to be incorrect.

４If Service Fees are not paid by the Company-specified payment deadline, the Company may suspend or terminate Service provision to the User.

Article 12: Intellectual Property Rights

１All copyrights, trademarks, and other intellectual property rights related to the Service belong to the Company or rights holders who have licensed their use to the Company. Users and Children shall not reproduce, transfer, lend, translate, modify, reprint, transmit to the public (including making available for public transmission), forward, distribute, publish, or use for commercial purposes any such materials.

２Users agree and shall obtain agreement from Children that the Company may use data provided through the Service (including Service reviews) on the Service and affiliated sites, after necessary processing, for purposes of Service provision, advertising, and promotion. Users also agree and shall obtain agreement from Children not to exercise moral rights against the Company or its successors or licensees.

３The agreement in the preceding paragraph is indefinite, and Users acknowledge and accept that this agreement cannot be cancelled or withdrawn even if registration is cancelled for any reason.

４The Company may view, prohibit viewing of, delete, or disclose to appropriate third parties any data provided through the Service without prior notice to Users and Children if the Company determines any of the following applies:
１）Legal disposition or orders
２）Necessary for protecting life, body, property, reputation, or privacy
３）Necessary for appropriate Service operation

Article 13: Personal Information

The Company shall handle Users' and Children's personal and privacy information appropriately in accordance with the Privacy Policy.

Article 14: Plan Changes

１Users shall apply for plan changes (including changes to designated lesson days) through Company-specified methods by the 10th of the month preceding the desired change (e.g., for changes starting in April, apply by March 10th).
２Plan changes shall be applied from the date approved by the Company after consultation with the User. Fee adjustments due to plan changes shall be handled according to Company-specified methods.

Article 15: Suspension

Users wishing to suspend service must apply through methods specified by the Company to the contact point specified in Article 24 by the 10th of the month preceding the desired suspension month. Mid-month suspensions are not permitted. Suspension does not release Users from any obligations.

Article 16: Registration Cancellation

１Users wishing to cancel registration must apply through Company-specified methods to the contact point specified in Article 24 by the 10th of the month preceding the desired cancellation month. Mid-month lesson termination and registration cancellation are not permitted. Cancellation does not release Users from any obligations.
２The Company may cancel User and Child registration pursuant to Article 4, Paragraph 3 or Article 8, Paragraph 3. No pro-rated refunds will be provided for mid-month cancellations, and paid fees will not be refunded. Users and Children remain responsible for all obligations including unpaid service fees.

Article 17: Service Changes, Suspension, and Termination

１The Company may change, suspend, or terminate the Service at any time with notice to Users and bears no responsibility for any resulting disadvantages or damages.

２The Company may temporarily suspend Service without prior notice in the following cases:
１）Server/equipment maintenance, repair, regular maintenance, specification changes, or defect correction
２）Natural disasters, emergencies, or legal changes making Service operation difficult or impossible
３）Other cases where the Company determines temporary suspension necessary

Article 18: Terms Modification

The Company may modify these Terms without prior notice. The Company shall notify Users of modifications, and Users shall be deemed to have agreed if they do not initiate cancellation procedures within the specified period.

Article 19: Transfer of Position

１Users may not transfer, move, establish security interests in, or otherwise dispose of their position or rights and obligations under these Terms.
２Users consent in advance to the Company transferring these Terms and all User and Child information to third parties in case of business transfer, merger, company split, etc.

Article 20: Third-Party Disputes

Users shall resolve at their own responsibility and expense any disputes with third parties arising from Service use. Users shall compensate for damages (including attorney fees) incurred by the Company or third parties related to such disputes.

Article 21: Severability and Precedence

If any provision is found legally invalid or unenforceable, it shall be invalid only to that extent, and all other provisions remain valid. These Terms take precedence over any conflicting Service-related displays on Company websites.

Article 22: Disclaimer

１Lessons may not be provided despite User requests due to Company or instructor circumstances.
２The Company makes no warranties regarding teaching materials or instructor information accuracy.
３The Company is not responsible for accidents or losses due to User/Child fault.
４The Company is not responsible for damages from unauthorized access or third-party actions.
５The Company is not responsible for damages from computer viruses or unauthorized access.
６The Company is not responsible for Service unavailability due to third-party service issues.
７The Company is not responsible for virus damage from files received through video conferencing.
８The Company is not responsible for Service unavailability due to lost passwords.
９The Company is not responsible for damages from third-party websites.

Article 23: Governing Law and Jurisdiction

These Terms shall be governed by Japanese law. All disputes shall be subject to the exclusive jurisdiction of the Tokyo District Court.

Version 1.0
Established: December 25, 2024